Skip to Main Content
Log in / Sign up
Please enter your email address
ADD A NEW IDEA
FILTER BY CATEGORY
Activation
2
Admin Experience
147
Compliance & security
9
Data retention
3
e-discovery
0
Custom fields
14
Object/resource management
27
Admin audit trail
2
Bulk updates
5
Default channel management
3
Manage conversation content
1
Resource access settings
2
Resource management permissions
3
Signature management
5
Permissions
15
Conversation/inbox permissions
3
Increase granularity of admin permissions
6
Settings (User Mgmt & Compliance)
8
Login and SSO settings
7
Make settings more granular
0
Restrictions
1
Teammate Groups
7
Teammate management
13
Admins can control more teammate settings
4
Admins can lock teammate-level settings
3
Teammate invitation
1
Workspaces
7
AI
184
AI angel (QA before sending)
4
AI answer
10
AI answer for chat
9
AI answer for KB (Ask your KB)
1
AI compose
14
AI data extraction
2
AI extensibility
3
AI insights
2
AI knowledge
3
AI language
5
AI message translation
1
AI runbooks
1
AI settings
2
AI similar conversations
8
AI suggested replies (auto draft)
13
AI summary
11
AI Synopsis
0
AI tagging
19
AI tracking
2
Backoffice
2
Billing
1
Client Platform
99
App performance
1
Feature team enablement
0
Keyboard shortcuts
25
Native features
55
All platforms
3
Desktop
13
Mobile
29
Contacts
82
Accessing / Organizing Data
23
Accounts Manager
9
Contacts Manager
6
Export
3
User Prompts
0
Contact data model
3
Contacts P4 Plugins
3
Onboarding data
0
Other (Contacts)
4
Core Product Experience
651
Collaborate - work together seamlessly
55
Access - what's accessible or visible to whom in P3
3
Comments / @ mentions
15
Delegated inboxes
5
Merge / privacy leaks / threading
10
Shared drafts
5
Compose - write efficiently with quality
156
Attachments
17
Composer
50
Internal discussions
12
Message headers / metadata
5
Message templates
28
Signatures
16
Navigate - find your work
34
Linked conversations
4
Notifications
12
P0 navigation - app switcher
0
P1 navigation - left pane
13
Other (CPX)
28
Printing
7
Vacation responders
10
Schedule - manage your calendar
116
Attendee management
5
Cal Collaboration
5
Cal/scheduling efficiency
9
Calendar - other
10
Calendar View
31
Create New Event
7
Event notifications
5
Managing/Updating Events
11
RSVPs
0
Scheduling Links
21
Settings
2
Ticketing
0
Triage - get to inbox 0
87
Assigning
6
Mute / subscribe
2
P2 display - conversation list
8
P3 display
20
Snooze
15
Tags
11
Developer Platform
355
Channel API
5
Core API
44
Resources
3
Dev Relations
2
Dynamic objects
16
Links
2
Partner Integrations
210
Existing integrations
90
New integration requests
113
Plugins
11
SDK
5
Insights
83
Analytics areas
1
Front line user - analytics
0
Generic drill down (business objects)
0
Goals analytics
0
Team performance analytics
0
Workflows analytics
0
Analytics Exporting Data
5
Analytics API
1
Analytics API - exports
1
Analytics API - General behavior
0
Analytics API - New type of queries
0
Analytics API - reports
0
Analytics Export Formats
1
Analytics export UI
0
Analytics exports content
1
Analytics exports content - fields
1
Analytics exports content - events
0
Scheduled Reports
1
Scheduled report - customisation
1
Analytics Functionality
17
Analytics - Permissions
1
Analytics Alerts
0
Analytics Comparison
0
Analytics - comparison - period
0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
4
Analytics - filters - Account
0
Analytics - filters - Date
0
Analytics - filters - General improvments
1
Analytics - filters - Inbox
0
Analytics - filters - New filters
1
Analytics - filters - Tag
0
Analytics - filters - Teammate
1
Analytics Guidance
0
Analytics Views (Tabs)
0
Analytics Widgets
6
Analytics - Widgets - distribution chart
0
Analytics - Widgets - general behaviour
0
Analytics - Widgets - Heatmap
1
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
1
Analytics - Widgets - timeline
2
Conversation Stages
5
Real time Analytics
0
CSAT
21
CSAT - channels
0
CSAT - customisation
11
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
10
CSAT - Customisation - survey - Link
2
CSAT - Customisation - survey - scale
2
CSAT- Customisation - survey - answers
1
CSAT - Integration
0
CSAT - journey
3
CSAT - rule template
0
CSAT metrics and reporting
2
Direct connectors
0
Insights - Other
1
Insights - Systems
1
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Live dashboard
0
Metrics
14
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
2
OOO - Analytics
0
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
2
Knowledge Base
86
Live Chat
115
Chatbots
36
Front Chat
16
Search
27
API
0
Archive
0
Business objects
0
Filters
4
Filters - Query builder
0
Filters - Search hints
1
Find the result I'm looking for
2
High level problems
0
Matching
5
Navigation
0
Search administration
0
Search Results
6
Search Ranking
1
Search result previews (P2)
2
Search sorting
1
Start the search
3
Search location
3
Suggestions
1
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
71
Channel management
5
Counters
5
Email channels
16
Error messages
0
Filetype support
0
Import
1
Importer
0
Other (Systems)
1
Other channels
29
Facebook
1
Form
0
Google Play
0
Intercom
3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
Voice
1
WhatsApp
5
Parser
1
Security
5
Threading
1
Two-way sync
4
Workflows
122
Advanced rule conditions and actions
14
Assign
4
Auto-reply
5
Notify
1
Time-based options
2
Company rules
1
Links based rules
0
Load balancing
3
Macros
4
Other (workflows)
9
Outbound/Sequences
8
Rule actions
11
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
1
Rule conditions
4
Rule library
2
Rule management
4
Rule trigger
4
Scalability/Engineering
0
SLA
1
Smart rules
5
Custom fields (smart rules)
2
Teammate availability
11
Views
5
Analytics Functionality
Sort by:
Popular
Recent
Trending
Popular
Status:
Already available
FILTER BY STATUS
Clear
Backlog
Planned
Will not do
Already available
Launched (hidden by default)
Showing 15
24
VOTE
Export Busiest Times heat map of volumes (as csv)
No description provided
over 1 year ago
in
Analytics - Widgets - Heatmap
0
Backlog
21
VOTE
Conversation stages for Analytics
Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
over 3 years ago
in
Conversation Stages
0
Backlog
14
VOTE
Customize Analytics report layout
Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
over 1 year ago
in
Analytics Widgets
/
Insights
2
Backlog
8
VOTE
Conversation custom fields in Analytics
Ability to filter in analytics by conversation custom field (similarly to tags)
10 months ago
in
Analytics - filters - New filters
/
Analytics areas
/
Analytics Filters & Dates
/
Analytics Functionality
/
Custom fields
0
Planned
7
VOTE
Tag-triggered transitions for conversation stages
No description provided
5 months ago
in
Conversation Stages
0
Backlog
5
VOTE
Ability to choose date aggregation in graphs & previous period in Analytics
No description provided
over 3 years ago
in
Analytics - Widgets - timeline
0
Backlog
4
VOTE
Custom table in Analytics
Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
over 1 year ago
in
Analytics - Widgets - Tables
/
Analytics Exporting Data
0
Backlog
3
VOTE
Analytics metrics for deleted teammates
As a support leader, I want to select deleted teammates in the analytics filters, so that metrics for my team are consistent after an agent left.
10 days ago
in
Analytics - filters - Teammate
0
Backlog
3
VOTE
API-triggered transitions for conversation stages
No description provided
5 months ago
in
Conversation Stages
0
Backlog
3
VOTE
Conversion rates between stages, tags ..
Request : I would like to understand the conversion rate between conversation stages using tags. Use cases: understand the n umber of quotes received and the conversion rate of these quotes
9 months ago
in
Breakdowns and totals
/
Conversation Stages
0
Backlog
1
2
Next ›
Last »