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Analytics Functionality
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Backlog
Planned
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Already available
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Showing 16 of 1681
24
VOTE
Export Busiest Times heat map of volumes (as csv)
No description provided
over 1 year ago
in
Analytics - Widgets - Heatmap
0
Backlog
21
VOTE
Conversation stages for Analytics
Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
almost 4 years ago
in
Conversation Stages
0
Planned
15
VOTE
Customize Analytics report layout
Ability to resize, move, duplicate, or rearrange objects (graphs, tables, etc) in Analytics report.
almost 2 years ago
in
Analytics Widgets
/
Insights
2
Backlog
9
VOTE
Conversation custom fields in Analytics
Ability to filter in analytics by conversation custom field (similarly to tags)
11 months ago
in
Analytics - filters - New filters
/
Analytics areas
/
Analytics Filters & Dates
/
Analytics Functionality
/
Custom fields
0
Planned
7
VOTE
Tag-triggered transitions for conversation stages
No description provided
7 months ago
in
Conversation Stages
1
Will not do
5
VOTE
Ability to choose date aggregation in graphs & previous period in Analytics
No description provided
almost 4 years ago
in
Analytics - Widgets - timeline
0
Backlog
4
VOTE
Custom table in Analytics
Ability to create a custom tables in Analytics by selecting metrics used, columns and lines content.
almost 2 years ago
in
Analytics - Widgets - Tables
/
Analytics Exporting Data
0
Backlog
3
VOTE
Create Analytics exports by API filtered on teammate groups
No description provided
11 days ago
in
Analytics - filters - Teammate
/
Analytics API - exports
0
Backlog
3
VOTE
API-triggered transitions for conversation stages
No description provided
7 months ago
in
Conversation Stages
1
Will not do
3
VOTE
Custom analytics dashboards
Visualize data in more ways than what we present in analytics today, E.g., be able to look at the same data set, but presented in a pie chart, bar graph, etc...
7 months ago
in
Analytics Widgets
0
Backlog
1
2
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