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4
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1
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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1
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0
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10
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1
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2
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0
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5
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0
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2
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2
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0
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0
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2
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1
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6
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2
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3
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1
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4
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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2
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0
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0
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0
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0
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1
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0
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0
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0
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0
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1
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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1
CSAT
2
CSAT - channels
1
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1
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
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0
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0
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0
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0
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0
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0
CSAT - rule template
0
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0
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0
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0
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0
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0
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0
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0
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0
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0
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0
Analytics - Breakdown - Tags
0
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0
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0
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0
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0
Metrics - misc improvements
0
Metrics by type
0
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0
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0
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0
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0
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0
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0
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0
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0
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0
Analytics - Times - max min median
0
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0
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0
Outbound analytics
0
Knowledge Base
8
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25
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10
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2
Search
16
API
0
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0
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0
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8
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3
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0
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1
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0
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3
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0
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0
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1
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0
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0
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0
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1
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1
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1
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0
Tech - Search performance
0
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0
Systems
1
Channel management
0
Counters
0
Email channels
1
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0
Filetype support
0
Import
0
Importer
0
Other (Systems)
0
Other channels
0
Facebook
0
Form
0
Google Play
0
Intercom
0
Smooch
0
SMS
0
Talkdesk
0
Twilio
0
Twitter
0
Voice
0
WhatsApp
0
Parser
0
Security
0
Threading
0
Two-way sync
0
Workflows
6
Advanced rule conditions and actions
0
Assign
0
Auto-reply
0
Notify
0
Time-based options
0
Company rules
1
Links based rules
0
Load balancing
0
Macros
1
Other (workflows)
0
Outbound/Sequences
0
Rule actions
2
"Create new conversation" actions
0
3rd party
0
Missing core rule actions
2
Rule conditions
0
Rule library
0
Rule management
0
Rule trigger
0
Scalability/Engineering
0
SLA
0
Smart rules
0
Custom fields (smart rules)
0
Teammate availability
1
Views
0
My votes: Rule management
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