ADD A NEW IDEA

My ideas: Advanced rule conditions and actions

Showing 2

Notify action to rule templates

Adding a "notify" action to rule templates in the new rule library
over 1 year ago in Notify 0 Already available

SLA rule counting only until first reply to conversation

Some customers have SLA only for the first message, we would need First Reply Time Goals specifically.
about 4 years ago in Advanced rule conditions and actions / SLA 1 Already available