Search results: AI

Problem AI suggested replies (auto-draft) are only available for email — teams using SMS, chat, or custom channels do not get AI-assisted drafts. Request Expand AI suggested replies to work on SMS, live chat, and custom channel types.

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

Allow customization of the criteria description of smart QA in order to tailor them to specific cases (e.g. "do not take reports of power outages into account as it is outside our company's power to address those").

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...

Teams who don't have a KB, store their Knowledge in Message Templates. It would be helpful to have Suggested Replies look through existing message templates

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...

Problem In analytics, viewing smart CSAT scores shows a list of conversations, but users must open each one individually to see the star rating. Request Display the smart CSAT star scores directly in the conversation list view within analytics.