Search results: Live Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.

Problem AI suggested replies (auto-draft) are only available for email — teams using SMS, chat, or custom channels do not get AI-assisted drafts. Request Expand AI suggested replies to work on SMS, live chat, and custom channel types.

It would be helpful to have the ability for the chat visitor to be able to restart the chatbot flow at any time or to go back to an earlier step in the chatbot flow in the chat widget.

Currently you can only include plain text in chatbot messages, but it would be really helpful to be able to include things such as attachments, images, and gifs so we can provide resources that can help resolve chat visitor issues.

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.

Soon, chatbot admins will be able to insert embedded hyperlinks to text so messages look more professional and chatbot admins can more easily share content from other webpages in the chatbot flow. Currently it's not possible to include an embedded...

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)

Ability to view analytics related to chatbots, including: Drop-off rate by path / step Path analysis (which paths are most visited) Deflection rate CSAT score First reply time Average resolution time