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Delete message API Endpoint

Today, we can delete messages manually from the interface. Customers needs to be able to hide/delete automated replies by API, such as: Replies sent by the API (Reply to conversation endpoint) OOO auto replies Such replies are pretty dense in the ...
about 5 hours ago in Core API 0

Improve look & feel of the Front Knowledge Base

Some suggestions to make the Front KB look a little bit more modern and sleek: custom icons in the category card would be nice wider layout of the content area option to show/hide footer More styling possibilities for articles Improved header layo...
about 6 hours ago in Knowledge Base 0 Backlog

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
1 day ago in  0

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
1 day ago in CSAT - Customisation - Survey 0 Backlog

Support sending and receiving S/MIME encrypted emails

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
4 months ago in Email channels 3 Backlog
257 VOTE

Comments will not cancel a snooze event

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...
about 1 year ago in Snooze 1 Backlog
260 VOTE

Mark an inbound or outbound message as high or low importance

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...
over 1 year ago in Email channels 10 Backlog

Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
7 days ago in Knowledge Base 0 Backlog
171 VOTE

See how a rule works during rule creation

As an Admin, I want to be able to create a rule and immediately see how it impacts my inbox while I am creating the rule, so that I don't need to wait a few days to better understand whether it's behaving in the way that I need it to behave. Pleas...
about 1 year ago in Rule management / Workflows 1 Backlog
122 VOTE

AI-powered chatbots for Front Chat

The ability to use AI to train the chatbot on Knowledge Base / Help Center material, and then for the chatbot to use this information to automatically respond to chat visitors would be extremely powerful for deflection.
10 months ago in Chatbots 6 Planned