All ideas

Instead of keyword searching and parsing through articles, would see much more value in the ability to leverage AI answers to filter through internal KBs and surface relevant procedural info. Ability to have AI Answers in the integrations panel th...

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...

Add conversation custom fields as a filter in search (ideally in the search from the UI - refer to screenshot attached). Today we have a way to search by conversation custom field (which is already helpful) but it's pretty technical and hard for e...

For views, introduce an "untagged" or "no tags" filter criteria, so we can easily view all conversations without any tags.

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.

Add a Front widget to private Slack channels to allow Front to see content and users in private channels

It would be helpful to be able to show a different chatbot flow to visitors depending on which page they're viewing / initiating the chat from.