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Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
11 months ago in AI / Insights 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
11 months ago in Bulk updates 0 Backlog

Integration with Jira Data Center

have email notifications in Front produced by Atlassian to connect to the objects in Jira/ServiceDesk to do updates like: add comments to the task (internal, public) update assignee update watchers Be able to link an existing conversation in Front...
almost 2 years ago in New integration requests 0 Backlog

Tags on calendar events

Ability to add tags to events on the calendar.
over 2 years ago in Managing/Updating Events 0 Backlog

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...
6 months ago in Admin Experience 0 Backlog

Granular setting to only show calendar notifications

Notification setting that only allows calendar notifications and mutes all other types of notifications
almost 2 years ago in Notifications 0 Backlog

automation that detects CC info and other sensitive patterns through a one-click setting

over 1 year ago in Compliance & security 0 Backlog

New themes

Can we have more theme features like Outlook and Google has?
over 1 year ago in Client Platform 0 Backlog

Allow creation of empty teammate groups

Allowing admins to create empty teammate groups so they can better plan and organize groups. Sometimes teams will want to create groups before adding teammates and currently this is not possible as you cannot create an empty group.
11 months ago in Teammate Groups 0 Backlog