All ideas

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...

Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.

When external applications request Front API access through OAuth2, they are limited to the "shared resources" scope, which grants access to API resources belonging to shared workspaces. This idea suggests expanding the available scopes that a use...

Use your teammate Groups as filters in analytics to monitor team performance.

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...

Description: Be able to search for conversation that DON'T have a specific filter Example use cases: Do not search in "attachments" Search for an open email from outside your organization with 'is:open -@domain.com' Avoiding certain senders by sea...

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

In addition to out of office, a break option would be hand (for lunch breaks, meetings etc.) to ensure communications like chats are not allocated to someone who is temporarily away from their desk.

Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...