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Ability to export KB errors

When uploading large KBs, it's possible to get hundreds of errors which are cumbersome to resolve one-by-one. If I could export these errors, and the articles they appear on, I could complete the work in bulk since I could (a) sort for articles wh...
6 months ago in Knowledge Base 0 Backlog

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.
6 months ago in Message headers / metadata 0 Backlog

Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
6 months ago in Knowledge Base 2 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
6 months ago in Filters 0 Backlog

Pin parent tag and ALL nested tags to sidebar

Context: users migrating from folder-based email systems (Outlook) find it difficult to accept lack of folders. Front's answer is: use tags. However, unless you know that a tag exists, it is often difficult to find them, so users end up creating s...
6 months ago in Tags 0 Backlog

shipstation Integration

shipstation Integration to see order tracking and have access to return labels in real time to send to customers with tracking.
6 months ago in New integration requests 0 Backlog

Trigger dynamic object creation when conversation title is changed

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern
6 months ago in Dynamic objects 5 Backlog

Chatbot: Set knowledge base as default tab upon opening

Would be very useful to have to option to set the knowledge base/Help center tab as the default one so that when a user opens the chatbot they arrive on the Help center tab instead of the chat.
6 months ago in Chatbots 0 Backlog

Create a custom channel for ICE Chat

ICE Chat is a chat channel for to facilitate c ollaboration with other market participants using Chat. The ICE's messaging system offers diverse set up options that can be tailored to support your compliance requirements. React to trade opportunit...
6 months ago in New integration requests 0 Backlog

Create Default Option/viewing always last message in thread

it is important when there is a conversation with many participants to view always the last sent message when you search it and open it instead of touching the button jump to most recent .
6 months ago in P3 display 0 Backlog