Skip to Main Content
Log in / Sign up
Please enter your email address
ADD A NEW IDEA
FILTER BY CATEGORY
Activation
2
Admin Experience
144
Compliance & security
10
Data retention
4
e-discovery
0
Custom fields
14
Object/resource management
28
Admin audit trail
3
Bulk updates
5
Default channel management
3
Manage conversation content
1
Resource access settings
2
Resource management permissions
3
Signature management
5
Permissions
15
Conversation/inbox permissions
3
Increase granularity of admin permissions
6
Settings (User Mgmt & Compliance)
8
Login and SSO settings
7
Make settings more granular
0
Restrictions
1
Teammate Groups
7
Teammate management
13
Admins can control more teammate settings
4
Admins can lock teammate-level settings
3
Teammate invitation
1
Workspaces
7
AI
181
AI angel (QA before sending)
4
AI answer
10
AI answer for chat
9
AI answer for KB (Ask your KB)
1
AI compose
14
AI data extraction
2
AI extensibility
3
AI insights
2
AI knowledge
3
AI language
5
AI message translation
1
AI runbooks
1
AI settings
2
AI similar conversations
8
AI suggested replies (auto draft)
12
AI summary
11
AI Synopsis
0
AI tagging
18
AI tracking
1
Backoffice
2
Billing
1
Client Platform
99
App performance
1
Feature team enablement
0
Keyboard shortcuts
25
Native features
55
All platforms
3
Desktop
13
Mobile
29
Contacts
81
Accessing / Organizing Data
22
Accounts Manager
8
Contacts Manager
6
Export
3
User Prompts
0
Contact data model
3
Contacts P4 Plugins
3
Onboarding data
0
Other (Contacts)
4
Core Product Experience
649
Collaborate - work together seamlessly
55
Access - what's accessible or visible to whom in P3
3
Comments / @ mentions
15
Delegated inboxes
5
Merge / privacy leaks / threading
10
Shared drafts
5
Compose - write efficiently with quality
156
Attachments
17
Composer
50
Internal discussions
12
Message headers / metadata
5
Message templates
28
Signatures
16
Navigate - find your work
34
Linked conversations
4
Notifications
12
P0 navigation - app switcher
0
P1 navigation - left pane
13
Other (CPX)
28
Printing
7
Vacation responders
10
Schedule - manage your calendar
115
Attendee management
5
Cal Collaboration
5
Cal/scheduling efficiency
9
Calendar - other
10
Calendar View
31
Create New Event
7
Event notifications
5
Managing/Updating Events
11
RSVPs
0
Scheduling Links
21
Settings
2
Ticketing
0
Triage - get to inbox 0
87
Assigning
6
Mute / subscribe
2
P2 display - conversation list
8
P3 display
20
Snooze
15
Tags
11
Developer Platform
356
Channel API
5
Core API
44
Resources
3
Dev Relations
2
Dynamic objects
17
Links
2
Partner Integrations
210
Existing integrations
90
New integration requests
113
Plugins
11
SDK
5
Insights
75
Analytics areas
1
Front line user - analytics
0
Generic drill down (business objects)
0
Goals analytics
0
Team performance analytics
0
Workflows analytics
0
Analytics Exporting Data
5
Analytics API
1
Analytics API - exports
1
Analytics API - General behavior
0
Analytics API - New type of queries
0
Analytics API - reports
0
Analytics Export Formats
1
Analytics export UI
0
Analytics exports content
1
Analytics exports content - fields
1
Analytics exports content - events
0
Scheduled Reports
1
Scheduled report - customisation
1
Analytics Functionality
15
Analytics - Permissions
1
Analytics Alerts
0
Analytics Comparison
0
Analytics - comparison - period
0
Analytics - comparison - Teammates
0
Analytics Filters & Dates
3
Analytics - filters - Account
0
Analytics - filters - Date
0
Analytics - filters - General improvments
1
Analytics - filters - Inbox
0
Analytics - filters - New filters
1
Analytics - filters - Tag
0
Analytics - filters - Teammate
0
Analytics Guidance
0
Analytics Views (Tabs)
0
Analytics Widgets
5
Analytics - Widgets - distribution chart
0
Analytics - Widgets - general behaviour
0
Analytics - Widgets - Heatmap
1
Analytics - Widgets - scalar - main metrics
0
Analytics - Widgets - Tables
1
Analytics - Widgets - timeline
1
Conversation Stages
5
Real time Analytics
0
CSAT
19
CSAT - channels
0
CSAT - customisation
11
CSAT - Customisation - general
1
CSAT - Customisation - Stars
0
CSAT - Customisation - Survey
10
CSAT - Customisation - survey - Link
2
CSAT - Customisation - survey - scale
2
CSAT- Customisation - survey - answers
1
CSAT - Integration
0
CSAT - journey
3
CSAT - rule template
0
CSAT metrics and reporting
1
Direct connectors
0
Insights - Other
1
Insights - Systems
0
Insights - Systems - Ingest optimisation
0
Insights - Systems - Loading optimisation
0
Insights - Systems - stab
0
Insights - Systems - Storage optimisation
0
Live dashboard
0
Metrics
13
Breakdowns and totals
2
Analytics - Breakdown - Tags
1
Analytics - totals
0
Business Hours and time measure
3
OOO - Analytics
1
Timezone - Analytics
0
Metrics - misc improvements
1
Metrics by type
5
Activity analytics
0
Analytics - Channels or third parties
0
Analytics - Calls
0
Analytics - Chat
0
Analytics - Conversation origin and journey
1
Analytics - Performance
1
Analytics - Outliers
0
Analytics - Performance - Misc
0
Analytics - Times
1
Analytics - Times - max min median
0
Analytics - Volumes
0
Message template analytics
0
Outbound analytics
2
Knowledge Base
85
Live Chat
111
Chatbots
35
Front Chat
15
Search
30
API
0
Archive
0
Business objects
0
Filters
4
Filters - Query builder
0
Filters - Search hints
1
Find the result I'm looking for
2
High level problems
0
Matching
5
Navigation
0
Search administration
0
Search Results
6
Search Ranking
1
Search result previews (P2)
2
Search sorting
1
Start the search
5
Search location
5
Suggestions
1
Top Result suggestions
0
Tech - Search performance
1
Type query
0
Systems
69
Channel management
5
Counters
5
Email channels
16
Error messages
0
Filetype support
0
Import
1
Other (Systems)
1
Other channels
27
Facebook
0
Form
0
Google Play
0
Intercom
3
Smooch
0
SMS
2
Talkdesk
0
Twilio
7
Twitter
0
Voice
1
WhatsApp
5
Parser
1
Security
5
Threading
1
Two-way sync
4
Workflows
118
Advanced rule conditions and actions
14
Assign
4
Auto-reply
5
Notify
1
Time-based options
1
Company rules
1
Links based rules
0
Load balancing
3
Macros
0
Other (workflows)
9
Outbound/Sequences
8
Rule actions
11
"Create new conversation" actions
2
3rd party
1
Missing core rule actions
1
Rule conditions
4
Rule library
2
Rule management
4
Rule trigger
4
Scalability/Engineering
0
Smart rules
5
Custom fields (smart rules)
2
Teammate availability
11
Views
5
AI suggested replies (auto draft)
Sort by:
Trending
Recent
Trending
Popular
Status:
Will not do
FILTER BY STATUS
Clear
Backlog
Planned
Will not do
Already available
Launched (hidden by default)
Showing 12
1
VOTE
[context] Enable Uploading or Linking of PDFs to inform Suggested Replies
Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.
2 months ago
in
AI
/
AI suggested replies (auto draft)
/
Knowledge Base
0
Backlog
1
VOTE
[tone] Custom tone for "AI Answers"
Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies
5 months ago
in
AI
/
AI answer for chat
/
AI suggested replies (auto draft)
0
Backlog
« First
‹ Prev
1
2