Teammate management

The lack of clarity in the "granted through" section can create confusion and unnecessary work. Example scenarios: If a teammate is given access directly through editing an inbox, this isn't correctly reflected when viewing that teammate. If a tea...

When adding a teammate, they are automatically set as Available which will start to assign them emails if they're put into an assignment group. It'd be good to have an option to set them as "Unavailable"

I’d like the ability to set the default preferences for my company. This is similar to https://front.ideas.aha.io/ideas/PRD-I-4901 but I’d like to set a default value that the user can choose to customise if they wish. My specific use case is that...

Currently, you can define timezones on Workspace or shared mailbox level. This would be far easier if we could set timezones based on Teammate who all work within the same shared mailbox. Having to breakout by Workspace means you have to fragment ...

Currently, users have to reach out to support to request an individual inbox's ownership transfer to another user. They can easily delegate their individual inboxes to users, and I feel like it'd make sense to grant the ability to fully transfer o...