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[Rules] Allow modification of Message Templates in Dynamic Variables

I'm trying to build a rule that uses AI topics to send a message template response when certain topics are used. I want to send an existing message template, but add a "sent using AI" disclaimer at the end of the message. Right now, the only way t...
4 months ago in AI / Dynamic objects / Message templates 0 Backlog

SLA based on Topics: adds Topics in Rule Conditions

No description provided
6 months ago in AI Topics / Rule conditions / SLA 0 Backlog

Can using AI Compose automatically tag that conversation?

The use case is to have that context of whether AI was used when interpreting Smart QA results.
7 months ago in AI compose 0 Backlog

AI Translate - Include the translation of the Subject line

No description provided
8 months ago in AI message translation 0 Backlog

[measure] See how many "AI Compose" requests someone has made per day

Under AI Compose and it says that each teammate is limited to 200 requests per day. It would be good to have a way for the teammate to see how many requests they’ve made in a day. That way they can be responsible for keeping an eye on that to make...
9 months ago in AI / AI tracking / New metrics 0 Backlog

AI connectors

ability for Front AI Answers to leverage connectors in a chat session in order to look up, update, and return information to users
10 months ago in AI / AI answer for chat / Developer Platform 0 Backlog

Lithuanian option for AI language

Expand AI language capabilities to include Lithuanian
11 months ago in AI language 0 Backlog

Surface audit trail elements in the SmartQA scorecards

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates
11 months ago in AI Smart QA 0 Backlog

[measure] Track conversation tagged by AI in export

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...
about 1 year ago in AI / AI tagging / AI tracking / Exports, API and connectors 0 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
over 1 year ago in AI / AI similar conversations 0 Backlog