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[context] Control what can appear as similar conversation by adding conditions (inbox, tags, inbound only ...)

Be able to specify or filter conversations shown as part of similar conversations based on criteria like the same or a specific: Inbox Tag Contact Account Type of inbound or outbond
5 months ago in AI / AI similar conversations 0 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
6 months ago in AI / AI compose / Composer 0 Backlog

Check if an answer respect company policies before sending

Automatically check an answer before it's sent, to make sure it respects company preferences and guarantees quality. Like: Formatting: Tone, spelling, names, attachment... Policies: Message validated by a manager if the customer is close to renewa...
6 months ago in AI / AI angel (QA before sending) 0 Backlog

[edit] Correcting AI summaries

Allow users to edit or remover the Summary to: correct it when it's wrong or not specific enough add important information if needed Ideally, the AI would learn from the edits to improve.
6 months ago in AI / AI summary 0 Backlog

[action] AI Compose from a prompt is not discoverable

Having the ability to compose a conversation from a prompt. E.g. Send a holding reply Tell them that I'm ok to meet Monday 2 pm Thank you for the feedback It's almost like a message template, but more dynamic.
6 months ago in AI / AI compose 0 Backlog

Bring my own AI systems to Front

Want to connect my own AI directly inside Front. Things like AI assistant/co-pilot that works within Front . listen and build a context about the conversation assist: suggest best resources keep conversation on track by nudging agent to detect ext...
6 months ago in AI / AI extensibility 1 Backlog

[activation] Convert existing tagging rule to an AI tagging rule

This would be a helpful feature that would prevent the need to create new rules.
6 months ago in AI / AI tagging 0 Backlog

[core] AI Tagging - Only apply one tag from the list

Only of tag from the list selected in the rule can be applied. This would be an option similar to required tagging rule (see attached file) The closed tag is the one to be applied (context shared with Robert live).
11 months ago in AI / AI tagging 0 Backlog

[context] Customizable templates for AI compose

When using AI compose, I want to have more granular control over the template, including whether or not to include a closing signature.
over 1 year ago in AI / AI compose 0 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
2 months ago in AI / Core Product Experience 0 Backlog