AI

AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...

Allowing AI compose to have context with attachments, including PDFs.

Enable workflows based on the result of a smart QA evaluation

Ability to set up AI tagging on more channels like SMS conversations, chat, social, whatsapp, custom channels

Speech-to-text to author content in Front

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...