My ideas: AI

The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...

Leverage various criteria from audit trail to surface during QA. For instance: Who added which tags Message deletions Usage of message templates

Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.

Situation: As an admin, I want to be able to check / track conversations that have been tagged by AI so that I can audit them. Today, it is only possible to see them as part of the search when clicking on "View" inside the rule selected tags tab. ...

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...

Being able to auto-summarize conversation thread for other channels than email

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...