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Ability to chat with other teammates within Front

Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)

over 1 year ago in Core Product Experience 1 Backlog

10 VOTE

Language support: German

Ability to use Front in German

over 1 year ago in Client Platform 2 Backlog

3 VOTE

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments

5 months ago in Core API / Knowledge Base 0 Backlog

3 VOTE

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.

5 months ago in Other (CPX) 0 Backlog

3 VOTE

[Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.

5 months ago in Knowledge Base 0 Backlog

2 VOTE

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

4 months ago in Analytics API - exports / Analytics exports content - fields / Core API 0 Backlog

4 VOTE

[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.

7 months ago in Knowledge Base 0 Backlog

11 VOTE

Allow my customers to add others to the meeting invite when they are booking a meeting

Allow my customers to add others to the meeting invite when they are booking a meeting and not have to wait until the meeting is booked and then adding them after. I want to do though is have the customer input those emails as they fill out the li...

over 1 year ago in Scheduling Links 0 Backlog

11 VOTE

Sentiment detection to provide a sentiment score for conversations

Detect sentiment across channels using NLP like Amazon Comprehend and provide sentiment score in sidebar.

over 1 year ago in Core Product Experience / Insights 0 Backlog

21 VOTE

Notification or indicator for emoji reactions

No description provided

almost 3 years ago in Notifications 1 Backlog

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