All ideas

Would like the ability to CC in external and internal emails based around rules criteria. We have customers that request we add specific contacts to their email chains. This functionality would allow us to automate and ensure 100% compliance in ad...

Google Ads conversion events for Chatbot – track users who come to our website from an ad and interact with the chat (and not the other CTAs).

Allowing the rule to define what teammates / teammate groups should be evaluated

Include conversation events (tags applied, rules applied, etc.) on audit logs.

Allow you to move your Customer Portal conversation over to email more easily. Many of people who submit tickets don't want to have to return to the help center to continue their conversation and want to be able to reply directly to a conversation.

As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...

Give the ability to customize the HTML of a form channel more easily with the UI of a customer portal form. This allows you to have a customer portal embedded into your own website that funnels into Front.

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...

Logging this idea for a client: "Were you able to identify options for mass rule uploads outside of API IDs? I have teams asking me to make appts to set rules and leverage functionality. Rules are such an important feature and it would be awesome ...

It would be useful to prevent delays in Front and opening attachments. If we can set up a scheduled time every day to automatically clear cache and refresh instead of doing it manually and per user.