All ideas

Under the “End of path” options, it would be great to have the option to have users be notified by email when we reply in the chat conversation so they know to come back to it. We find that users rarely respond to the chat conversations after a ce...

Internal comments can be added, but currently cannot be deleted via the Core API.

I would like to share ownership of the scheduling links with other team members for when I am out of the office or need a team member to manage to scheduling link.

We want to authenticate our customers when they create a support ticket on our contact form. The best implementation for this in our organisation would be to have a login-controlled support form page similar to the existing login-controlled KB tha...

Scenario: you're the middle of composing a long, formatted email when someone replies to the email thread you're replying to. You have to copy your email draft's contents, trash the draft, click "Reply all" on the most recent response, and then pa...

As an admin, I assign workload based on assigned conversations within the live dashboard. I cannot do this on mobile currently

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.

The ability to narrow the times displayed on the week view of the calendar. Currently it shows 24 hours, when only ~9 are going to have any events. This squeezes all the events in that time frame. Changing the view to 12 hours or less would make t...

I want to be able to access a list of conversions directly in the inbox, so that I can navigate faster between them and take action on them