All ideas

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.

instead of importing everytime a new recipient list, being able to re-use the same list through a folder in sequences.

We would like to send bulk SMS out using a template that will pull the name in each SMS such as 'Hi Sam' and 'Hi Kate' so the SMS does not copy the name for every recipient.

Hello, When adding a response to a conversation using the following Core API: https://dev.frontapp.com/reference/post_conversations-conversation-id-drafts The expectation is that the created draft will include the message thread as a quote (th his...

Guru just released a new feature that allows users to search across applications integrated into Guru for "answers" to their questions. I wanted to surface this because I can see this functionality beneficial to customers. Peak Performers is one c...

The timezone is set to whatever the computer clock in. As someone who travels, my time zone changes often and would like to my Front to stay in my home base timezone while my computer and I change timezones. Thank you.

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.

I wish to ask a question and get an AI answer without having to read the entire conversation(s). For example: I'm in a conversation and I'm looking for a specific information ("what is this customer saying about X") I'm looking at the analytics ab...

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...