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Front Chat: Control when a welcome message is sent to user (like every time a visitor visits a page)

No description provided
almost 3 years ago in Live Chat 0 Backlog

Load balancing checking rule conditions again before assigning

Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
almost 3 years ago in Load balancing 1 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
almost 3 years ago in CSAT - journey 1 Backlog

Ability to customize font size

No description provided
almost 3 years ago in Mobile 1 Backlog
106 VOTE

Language support: French

Ability to use Front in French
almost 3 years ago in All platforms 3 Backlog

Option to occasionally send immediately (speed up undo send delay)

Occasionally, I would like to speed up the delay. For example, when I'm actively on a call with someone and need to email them quickly.
almost 3 years ago in Composer 0 Backlog

Prevent auto-hyperlinking

No description provided
almost 3 years ago in Parser 1 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
almost 3 years ago in Desktop 1 Backlog

Right click menu with more actions

Include ability to right-click and copy an attachment to paste it somewhere else. Include ability to right-click and copy or drag and drop the email address that is in the "To" or "CC" or "BCC" line into the body of the email. Allow to right-click...
almost 3 years ago in Desktop 0 Backlog

Support more than 4 recipients for seen receipts

No description provided
almost 3 years ago in Other (Systems) 0 Backlog