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2 VOTE

Error Codes for WhatsApp on mobile

Often, WhatsApp encounters errors, but the error codes aren’t visible on the mobile app.

3 months ago in Native features 0 Backlog

6 VOTE

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

3 months ago in Native features 0 Backlog

2 VOTE

Create the ability to pin a tag

My customer, Rubil, from UNF requested a feature idea to be able to "pin" certain tags so that they show at the top of the tag dropdown when manually adding a tag to a conversation

3 months ago in Tags 0 Backlog

1 VOTE

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages

3 months ago in AI / AI similar conversations 0 Backlog

3 VOTE

Log timeline activity on conversation subject being manually changed

My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...

3 months ago in P3 display 0 Backlog

1 VOTE

[activation] Option to stop the daily email notification

Situation When admins are setting up an AI tagging rule, they receive daily email notifications informing them of new message samples that need validation. However, in cases where they either do not complete the training process or no longer requi...

3 months ago in AI / AI tagging 0 Backlog

2 VOTE

[context] Ai tagging based on entity in conversation (date, duration, amount...)

Situation & Request Wish to tag based on non-semantic values such as dates, amounts, and durations. Currently, the AI Tagging tool is not equipped to detect and apply tags based on these structured data types. Potential Solution Invest in enti...

3 months ago in AI / AI tagging 0 Backlog

1 VOTE

[channel] Auto summarize for SMS, Chat

Being able to auto-summarize conversation thread for other channels than email

3 months ago in AI / AI summary 0 Backlog

3 VOTE

More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...

3 months ago in Core API / Partner Integrations 0 Backlog

3 VOTE

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html

3 months ago in Admin Experience / Core API 0 Backlog

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