All ideas

Currently a date value that is imported assumes a time value (midnight?) and then converts that from my local time to UTC, so what is displayed in the field instead of say Jan 1/25 is Dec. 31/24 4PM. The ask is to add a date-only format option to ...

For every account, we would like to be able to upload a file (excel or one note) containing our customer profile details.

Specific to individual "Person accounts" in Salesforce

If I do a "Full events" export for a Workload report, for the "conversation_stage_update" event type it would be really helpful to see the previous conversation stage and the new conversation stage. This type of granular data would allow the team ...

Integrated telephony voice surveys for CSAT.

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.

In the To: section when I start typing "dispatch" I want the first dispatch email that shows up to be dispatch@company.com, it doesn't even show up when I type "disp" I'm required to type "dispatch@co" to get it to appear. .

As a manager, I want to either receive a notification or trigger a rule, whenever the live dashboard hits specific criteria (for example: if the backlog is more than x conversations, trigger this action or notify me)