ADD A NEW IDEA
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Activation1
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Admin Experience138
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AI168
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AI angel (QA before sending)4
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AI answer10
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AI compose14
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AI data extraction2
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AI extensibility3
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AI insights2
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AI knowledge3
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AI language4
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AI message translation1
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AI runbooks1
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AI settings2
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AI similar conversations8
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AI suggested replies (auto draft)11
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AI summary9
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AI Synopsis0
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AI tagging16
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AI tracking1
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Backoffice2
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Client Platform98
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Contacts80
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Core Product Experience641
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Developer Platform351
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Analytics Exporting Data5
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Analytics Functionality12
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CSAT18
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Insights - Other1
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Insights - Systems0
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Live dashboard0
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Metrics13
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Breakdowns and totals2
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Business Hours and time measure3
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Metrics - misc improvements1
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Metrics by type5
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Knowledge Base75
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Live Chat101
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Search28
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Systems69
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All ideas
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Showing 1578
8
VOTE
Disable 'Track sent emails' setting for all channels
Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...
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Allow OAuth clients to request additional permission scopes
When external applications request Front API access through OAuth2, they are limited to the "shared resources" scope, which grants access to API resources belonging to shared workspaces. This idea suggests expanding the available scopes that a use...
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