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    Admins can create team vacation responders

    Admins can specify when a team will be on vacation and define the dates and responder. This could be achieved by selecting certain teammates, or potentially an inbox setting.
    over 2 years ago in Teammate availability 0 Backlog

    Make P2 time format a personal preference

    In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...
    over 2 years ago in Settings 0 Backlog

    Highlight row when swiping back from a message on mobile

    Similar to the native mail app on the iPhone, it would be great to gray the conversation you just returned from. It’s subtle, but very helpful. I have put a screenshot here to illustrate this better.
    over 2 years ago in Mobile 0 Backlog

    Tags and message templates - bulk import via CSV

    Import tags and message templates via CSV
    over 2 years ago in Core Product Experience / Tags 2 Backlog

    Clearly list which tags have been added in a rule.

    When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
    over 2 years ago in Workflows 0 Backlog

    Live Chat, partner/custom channels: Ability to reply to message

    It would be nice to have the ability to reply to a specific message so that your recipient knows exactly which message you are referring too (like Front comments for instance). This would be helpful for non-email channels like Front Chat, social m...
    over 2 years ago in Channel API / Live Chat / Other channels 0 Backlog

    Hubspot integration - Log conversation as one e-mail chain in Hubspot

    Currently, when logging a conversation in Hubspot through a rule every message is logged as a different message.Would be nice to be able to log them as a single conversation.
    over 2 years ago in Existing integrations 1 Backlog

    Hubspot integration - Show rule has taken place

    When using a rule to log messages in Hubspot, show that the rule has taken place like with other rules in Front.This was you can be quite sure a message has been logged from Front to Hubspot
    over 2 years ago in Workflows 0 Backlog

    Expand Context Link pattern matching logic for multiple character classes

    Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...
    over 2 years ago in Developer Platform 0 Backlog

    [measure] Analytics on AI feature usage (in API, in product)

    Situation: Today, except for AI and chat, there is no way of actually knowing how AI features are used by users for an admin. Request: Let admins know how AI features are used by their teams: be able to extract this information through an API if n...
    over 2 years ago in AI / AI tracking 0 Backlog