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Activation
Admin Experience
- Compliance & security
  - Data retention
  - e-discovery
- Custom fields
- Object/resource management
- Permissions
  - Conversation/inbox permissions
  - Increase granularity of admin permissions
- Settings (User Mgmt & Compliance)
- Teammate availability
- Teammate Groups
- Teammate management
- Workspaces
AI
- AI angel (QA before sending)
- AI answer
  - AI answer for chat
  - AI answer for KB (Ask your KB)
- AI Assist
- AI compose
- AI data extraction
- AI extensibility
- AI insights
- AI knowledge
- AI language
- AI message translation
- AI pricing
- AI runbooks
- AI settings
- AI similar conversations
- AI Smart QA
- AI suggested replies (auto draft)
- AI summary
- AI tagging
- AI Topics
- AI tracking
Analytics API - General behavior
Analytics API - New type of queries
Analytics API - reports
Analytics exports content - fields
Analytics exports content - events
Backoffice
- Billing
Client Platform
- App performance
- Feature team enablement
- Keyboard shortcuts
- Native features
Contacts
- Accessing / Organizing Data
- Contact data model
- Contacts P4 Plugins
- Onboarding data
- Other (Contacts)
Core Product Experience
- Collaborate - work together seamlessly
- Compose - write efficiently with quality
- Navigate - find your work
- Other (CPX)
  - Printing
  - Vacation responders
- Schedule - manage your calendar
- Settings
- Ticketing
- Triage - get to inbox 0
Customer Portal
Developer Platform
- Channel API
- Core API
  - Resources
- Dev Relations
- Dynamic objects
- Links
- Partner Integrations
  - Existing integrations
  - New integration requests
- Plugins
  - SDK
Insights
- Analytics Functionality
- CSAT
- Customization
- Direct connectors
- Existing metrics
- Exports and API
- Insights - Other
- Investigation features
- Live dashboard
- Metrics
- New metrics
- Scheduled Reports
Knowledge Base
Live Chat
- Chatbots
- Front Chat
Search
- API
- Archive
- Business objects
- Filters
  - Filters - Query builder
  - Filters - Search hints
- Find the result I'm looking for
- High level problems
- Matching
- Navigation
- Search administration
- Search Results
- Start the search
  - Search location
- Suggestions
  - Top Result suggestions
- Tech - Search performance
- Type query
Systems
- Channel management
- Counters
- Email channels
- Error messages
- Filetype support
- Import
  - Importer
- Other (Systems)
- Other channels
  - Facebook
  - Form
  - Google Play
  - Intercom
  - Smooch
  - SMS
  - Talkdesk
  - Twilio
  - Twitter
  - Voice
  - WhatsApp
- Parser
- Security
- Threading
- Two-way sync
Workflows
- Advanced rule conditions and actions
- Company rules
- Links based rules
- Load balancing
- Macros
- Other (workflows)
- Outbound/Sequences
- Rule actions
- Rule conditions
- Rule library
- Rule management
- Rule trigger
- Scalability/Engineering
- SLA
- Smart rules
  - Custom fields (smart rules)
- Views
- Workforce management

Analytics Functionality

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Showing 12

2 VOTE

Alerts based on metrics

No description provided

almost 3 years ago in Analytics Alerts / Insights 0 Backlog

3 VOTE

Make all new individual inboxes visible to analytics by default

No description provided

over 4 years ago in Analytics - Permissions / Insights 0 Backlog

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