All ideas

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.

Teams who don't have a KB, store their Knowledge in Message Templates. It would be helpful to have Suggested Replies look through existing message templates

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.

So it's faster and easier to find a result without calendar updates cluttering the results set.

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.

Does Front have a plan to integrate an automatic QA or review system such that reviews can be posted on Fronts platform only? Workflow idea: Front creates different access levels for Conversation reviewers Those reviewers are the only ones authori...