All ideas

When a contact field is removed in the Salesforce / Hubspot sync settings, this field should be removed for all existing contacts. As of today, if a field is removed from the sync settings, the field is not removed from existing contacts. Only new...

I want to easily filter the list of conversations in the last 7 days by channel type so I can quickly see all the chats / emails

As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...

We use custom ticket numbers for client-facing communication, and related billing, which we really appreciate for the clarity. However, these ticket numbers can't be used to create dynamic fields. This limits the functionality of the numbers.It wo...

It would be great to be able to export and import contact notes as part of the contact functionality.

It would be useful because we have eternal software that needs to query the database. Its a common tool with other support vendors as well.

As a manager, I want to either receive a notification or trigger a rule, whenever the live dashboard hits specific criteria (for example: if the backlog is more than x conversations, trigger this action or notify me)

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...