All ideas

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer

It would be great to have a way to "mark conversations as distinct" or "keep separate" so that the option to merge disappears at the bottom of the conversation (if it's appearing to being with). We've noticed use cases where we need to keep conver...

Improvements to further differentiate Front Chat notifications from notifications for other channels like email

Front being an all in one platform without having to subscribe to a partner solution for calls

3CX is a popular telephony solution, particularly in EMEA

The current Zendesk importer is experiencing significant performance issues during large-scale migrations. Specific technical gaps include: Import Stability: The importer frequently fails or errors out during ticket transfer, resulting in incomp...

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)