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    Setting for a compact or compressed view of the conversation list so that you can see more emails at once

    Have the option for a condensed view with less information density in order to see more emails on screen at once.
    about 5 years ago in P2 display - conversation list 3 Launched

    Allow WhatsApp templates to be sent via API

    Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match
    about 2 years ago in Existing integrations / WhatsApp 2 Launched

    [scale] Increase AI tag limit (allow more than 10 per inbox)

    We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
    almost 2 years ago in AI / AI tagging 0 Launched

    Planned vacation overriding Shifts

    Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
    over 3 years ago in Teammate availability 4 Launched

    Safety nets for agents

    This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
    almost 5 years ago in AI / AI angel (QA before sending) / Other (workflows) / Workflows 0 Launched

    Chatbot Flow Previewer

    It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
    over 2 years ago in Chatbots 0 Launched

    Telegram channel integration

    over 4 years ago in New integration requests 0 Launched

    Conversation stages for Analytics

    Track Conversation stages and time spend in stages such as "New", "Waiting on customer", "Resolved", "In progress", etc.
    almost 5 years ago in  0 Launched

    Easier and more discoverable search filters

    Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...
    almost 3 years ago in Filters 0 Launched

    Ticket Status as Dynamic Variable

    Ticket Status to be a default Dynamic Variable available
    9 months ago in Smart rules 0 Launched