All ideas

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...

Ability to send a survey as part of an email body.

Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.

Scheduled report: For tag report & any other similar report with a "display only selected xx" thickbox mimic and persist the frontend behaviour in the email generation code  \(if the checkbox is checked, we should only display the sele...

Our team used to use the "Play Emails" feature in Outlook where Outlook would read the text of an email aloud over audio to the user. This would help them with making sure sentences flowed and they didn't miss any major talking points. It was also...

Number of drafts created by teammate, time in draft before sending etc.

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?