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[Import] Knowledge Base Importer for Confluence

A native importer for Confluence so that admins can directly import content from Confluence as opposed to using the CSV import or the API.
almost 2 years ago in Knowledge Base 0 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
over 2 years ago in Knowledge Base 5 Backlog

SLA rule on "last unreplied message"

SLA rules work on "oldest unreplied message". This makes sense because that's how long the end customer has been waiting. But some use cases require it to work on "last unreplied message".
about 4 years ago in SLA 1 Backlog

Merge conversation rule trigger

No description provided
over 4 years ago in Rule trigger 0 Backlog

Create invite based on conversation recipients/participants

No description provided
over 4 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

Improve timezone selection for new invite

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.
almost 5 years ago in Create New Event / Managing/Updating Events 0 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
almost 5 years ago in Message templates 1 Backlog

Allows using Teams scheduling links with any calendar

I would like to be able to use zoom, meet, or teams when I schedule within Front and also when I setup scheduling links. In any scenario, I would like those calendar appointments to be on my primary Google Calendar. This seems like something that ...
over 1 year ago in Schedule - manage your calendar 1 Backlog

Taskbar icon to turn gold (or other color) when a new email comes in

Like Outlook, it'd be nice if (when a new email came in) not only would the Front have the number counter on the taskbar icon increase, but also if the icon turned a different color. Outlook turns the icon gold when a new email arrives so you can ...
almost 2 years ago in Core Product Experience / Counters 0 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
over 2 years ago in Attachments 0 Backlog