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Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
over 2 years ago in Live Chat 0 Backlog

Ability to verify chat visitor identity using fields besides email

Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.
over 2 years ago in Live Chat 0 Backlog

Indicate if an email invitation has been forwarded

No description provided
over 2 years ago in Attendee management / Managing/Updating Events 0 Backlog

Ability to duplicate message template

Ability to copy message templates.
over 2 years ago in Message templates 2 Backlog

Improved analytics for Front Chat

No description provided
over 2 years ago in Live Chat 0 Backlog

Dynamic signatures, change based on variable content

No description provided
over 2 years ago in Signatures 0 Backlog

Keyboard shortcut: reset style / format

keyboard shortcut to remove text formatting
over 2 years ago in Composer / Keyboard shortcuts 0 Backlog

Disable smart merge for individual inboxes

No description provided
over 2 years ago in Merge / privacy leaks / threading 2 Backlog

Bulk create tags

Admins can use a CSV to import tags in bulk.
over 2 years ago in Bulk updates 0 Backlog

Hide draft from drafts folder if scheduled to send later (or in different tab)

No description provided
over 2 years ago in Shared drafts 0 Backlog