All ideas

Be able to keep track of open / waiting etc. conversations on a regular basis

Currently, the scope of the report is not taken into account when calculating the metrics, leading to multiple counts. Ex: conversation is moved from inbox A to B. It will increment the new workload by one (for B) and the closed workload by one (f...

The metric is confusing and does not fulfil the user's expectations. It is particularly wrong in the time breakdowns (heat map, time chart) Could also be solved by changing its definition (=> make sure it is not counted twice by tying it to a s...

When sharing a draft or adding participants to an email, it would be great to have a Suggestions list that can be edited. Ideally individuals or contact groups could be added.

Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.

We would like to be able to implement AI features for our own instance of Front using our own Open AI API key.

Ability to trash specific messages in a conversation, but not har delete them.

Similar to how Apple does it on iOS, it would be beneficial to have a more intuitive way to change skin tones/colors of emojis. Perhaps implementing a feature where users can right-click on an emoji to quickly select the desired skin tone would gr...

Description: Not able to search for `$300.00` because we consider `$300.00` as `300.00` it's a single term. Searching for `300.00` works. Request: support monetary symbol and number format for currency We are trying to search with 1,282.15Proper f...