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Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
about 1 year ago in Chatbots 0 Launched

Support searching despite differences in phone number formats

Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
about 2 years ago in Matching 1 Launched

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
about 1 year ago in Developer Platform / Partner Integrations 1 Launched

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
almost 4 years ago in Live Chat 0 Launched

Filter to search by custom field

Description: Being able to search for conversations with a specific Custom Field, for example, custom_field:"Priority=Medium" Solution: When typing the custom field value I have the results associated with it that are returned in the result set. I...
almost 2 years ago in Filters 7 Launched

Utilize Internal Knowledge Base for Suggested Replies

No description provided
11 months ago in AI / AI suggested replies (auto draft) 0 Launched

Show search suggestions based on my usage (contacts, tags, inboxes...)

Description: When I search for a contact, a tag, etc. the suggestions are matching my query but they are not always the most relevant ones.
over 2 years ago in Suggestions 2 Launched

"Create draft" rule action

Start a draft from rules that can be reviewed by humans and sent later.
over 4 years ago in Missing core rule actions 0 Launched

AI composer functionality for drafting KB articles

No description provided
over 1 year ago in AI / Knowledge Base 0 Launched

Create new linked conversation

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...
over 2 years ago in Links 1 Launched