All ideas

As an admin, it is important to me that end users/my customers, can advise if a help article in the KB solved their issue or not. I want them to be able to explain if it was not helpful. That way I can update the article for future queries and kee...

For example:- unassigned- archived- custom conversation fields- Ticket status

There is a limit of 400 steps for each chatbot. This makes it difficult to extend the chatbot with other roots and localize it.

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...

It would be useful to be able to prompt a revision of the generated draft. For example to make it shorter, change tone, leave out something, add something.

This is about an update you made to the Front integration, and more precisely, about the Slack integration to Front. We are spending so much time and steps now. It's very inconvenient as we use the integration a lot for our clients' channel. Befor...

For views, introduce an "untagged" or "no tags" filter criteria, so we can easily view all conversations without any tags.

There seems to be no easy way of converting chatbot conversation to email. This means that once the flow is finished and session cleared, if you want to follow up with the customer you have to manually create an email with a customer. This isn't p...

Add a Front widget to private Slack channels to allow Front to see content and users in private channels