All ideas

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries

Option to search in attachments or exclude them from search. Right now, they are always included.

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.

Situation: It's hard to know what filtering capabilities exist. The only ways to know are: By seeing filters' syntax when clicking on a suggestion or a Search Hint or in the advanced query builder and remembering it for future usages. By opening t...

The "Forward conversation" action cannot use message template. It would be very helpful to support it.

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match

Use your teammate Groups as filters in analytics to monitor team performance.

Description: Be able to search for conversation that DON'T have a specific filter Example use cases: Do not search in "attachments" Search for an open email from outside your organization with 'is:open -@domain.com' Avoiding certain senders by sea...