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Create new linked conversation

On the '3-dot' menus on both a conversation and a message, please add an new option: "Create new linked conversation" What I would like to happen after selecting "Create new linked conversation" is: Front opens the standard Composer User composes ...
about 2 years ago in Links 1 Launched

Allow agents to choose whether they want to press "Enter" to send Front Chat messages

Currently, Front Chat messages are sent to chat visitors by default when an agent presses "enter" when typing a response. We'd like to allow agents to choose whether "enter" creates a new line or sends the message.
about 2 years ago in Live Chat 0 Launched

Filter to exclude calendar updates in search results

So it's faster and easier to find a result without calendar updates cluttering the results set.
about 2 years ago in Filters 0 Launched

Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
about 3 years ago in Data retention 0 Launched

Ability to disable email transcripts sending for Front Chat

Currently after you configure an email for chat transcripts to send from, it's not possible to disable transcripts from sending.
about 2 years ago in Live Chat 0 Launched

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
over 2 years ago in Live Chat 0 Launched

Collect date fields in chatbots

A customer requested that dates be collectible in chatbots as their business revolves around booking reservations.
about 1 year ago in Chatbots 0 Launched

Allow WhatsApp templates to be sent via API

Users are unable to send WhatsApp templates via the API. Proposed solution is to map the body parameter to an existing WhatsApp template, and send the template if there is a match
over 1 year ago in Existing integrations / WhatsApp 1 Launched

Support sending of read receipts in WhatsApp

A customer doesn't see any blue check marks in their Whatsapp-app to inform them a Front user has read their message in Front. The client/customer would like a Whatsapp-experience just like sending/receiving any other messages to their friends/rel...
over 1 year ago in Existing integrations 0 Launched

Views - filter by untagged / no tag

For views, introduce an "untagged" or "no tags" filter criteria, so we can easily view all conversations without any tags.
almost 2 years ago in Core Product Experience 0 Launched