ADD A NEW IDEA

All ideas

Showing 75

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
over 1 year ago in Live Chat 0 Launched

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
almost 2 years ago in Front Chat 3 Launched

Show distinction between signature and message body in composer

No description provided
almost 2 years ago in Composer 0 Launched

Contacts Auto-suggest Improvements

Improve contacts auto-suggest for Front composer so that contacts each individual user has personally emailed show up on top of the dropdown list
almost 2 years ago in Contacts 4 Launched

Filter analytics by teammate Group

Use your teammate Groups as filters in analytics to monitor team performance.
almost 2 years ago in Analytics - filters - New filters 1 Launched

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
about 2 years ago in Teammate Groups 3 Launched

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
about 2 years ago in CSAT - channels / Live Chat 0 Launched

Knowledge Base / Help Center

The Front Knowledge Base allows teams to create, organize, and publish a library of information to provide dependable resolutions for common or complex inquiries. The Front Knowledge Base includes a customizable site that allows customers and/or t...
about 2 years ago in Knowledge Base 3 Launched

Planned vacation overriding Shifts

Admin have to edit shifts each time a teammate goes on vacation. This makes it impossible to leverage Shifts above a few dozen teammates (you have to edit them every single day to account for every single PTO). To avoid this needless management wo...
about 2 years ago in Teammate availability 4 Launched

Composer integration support

Introduce APIs to allow integrations to be embedded within the Front message composer
over 2 years ago in Plugins 0 Launched