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Customize timeframe of automatic chat widget refresh

Currently there is a hardcoded 6-hour refresh window for the chat widget (as long as 30-min have elapsed since a message has been received from the chart visitor). However we have chat visitors who return more frequently than 6 hours so we'd like ...
over 1 year ago in Live Chat 1 Launched

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
over 1 year ago in Knowledge Base 0 Launched

[scale] Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
over 1 year ago in AI / AI tagging 0 Launched

Add ability to reply to messages in bulk

Many times it may be necessary to reply to multiple messages with the same information (ie a problem ticket is closed and you need to tell each client the issue is resolved). Right now, messages in Front need to be replied to individually. It woul...
over 2 years ago in Core Product Experience 0 Launched

Offline composing on mobile

No description provided
over 2 years ago in Mobile 1 Launched

Chatbot Flow Previewer

It would be helpful to be able to test the chatbot flow before setting it live on our website to ensure that there are no mistakes in the flow.
almost 2 years ago in Chatbots 0 Launched

Filters in Audit Logs

Add filters by date, by who made the update and by resource type to the audit logs
about 2 months ago in Admin audit trail / Admin Experience 0 Launched

Real-time dashboard of activity in Front

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
over 3 years ago in Real time Analytics 0 Launched

SLA rules being fulfilled by a resolution action

SLA rules and analytics based on resolution time, not just reply time.
about 3 years ago in Advanced rule conditions and actions 0 Launched

Setting for a compact or compressed view of the conversation list so that you can see more emails at once

Have the option for a condensed view with less information density in order to see more emails on screen at once.
over 4 years ago in P2 display - conversation list 3 Launched