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For auto-replies sent by rules in Front Chat, in the chat widget the sender should be the team name & icon instead of the inbox name
Currently it is being sent as the internal inbox name, which is problematic because: 1. Channel names are not used for internal purposes, except for setting up a chatbot, which means we can name them anything we want. 2. Inbox names are essential ...
0
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4
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25
VOTE
Searching in a conversation thread (cmd/ctrl+f is not working)
Problem: It's hard to search in a specific conversation thread. This translates as multiple problems: Hard to search inside a conversation thread (Ctrl+f or cmd+f are not searching through the collapsed message. Also, on the browser "cmd/ctrl+f" s...
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5
VOTE
62
VOTE
"Move message to a new conversation" rule action
The ability to create a rule to split conversations will be useful for users that utilize the conversation threading option and have some recurrent emails arriving on the same thread for different reasons. Today customers are forced to split those...
3
Launched
4
VOTE
6
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9
VOTE
Support searching despite differences in phone number formats
Description: I miss results or suggestions if I don't write the phone number exactly how it's written in a conversation, like if I don't use country code (+1) or a specific phone number formatting (123-456-7890 and 1234567890) Request: The request...
1
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5
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6
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