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Collect teammate answers: support images and attachments

Collecting attachment as answers to specific fields while triggering a macro, for easy handoff/escalation to another team Use TIC to upload an attachment Use macro action(s) to use the attachment
8 months ago in Macros 0 Backlog

Access "Teammate activity export" via API

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API
8 months ago in Core API / Exports, API and connectors 0 Backlog

Confirmation Sync - Front with Github

When the user presses 'Sync Front with Github', nothing happens, leading them to think that nothing is syncing. The app works as expected but there's not an obvious confirmation that the sync has occurred when they click it. We need a confirmation...
9 months ago in Developer Platform / Existing integrations 0 Backlog

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
11 months ago in Knowledge Base 0 Already available

Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...
11 months ago in Default channel management 1 Backlog

Support STP files in chat

No description provided
11 months ago in Live Chat 0 Will not do

Allow Analytics export API to filter on teammate groups

No description provided
12 months ago in Exports, API and connectors 0 Backlog

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...
12 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Ability to hide fields when creating or updating a module in Zoho

In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...
about 1 year ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Outbound communication metrics

Open and Reply rates etc.
about 1 year ago in Insights 1 Will not do