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Admin Experience

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Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
almost 2 years ago in Permissions / Rule management 1 Backlog

Prevent custom field values being manually edited

Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?
almost 3 years ago in Custom fields / Resource management permissions 0 Backlog

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"
about 2 months ago in Conversation/inbox permissions / Permissions 0 Backlog

Support BIMI (Brand Indicators for Message Identification)

4 months ago in Compliance & security 0 Backlog

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
5 months ago in Admin Experience / Core API 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
8 months ago in Admin Experience 1 Backlog

Restrict individual channels

Ability to restrict end-users from adding individual channels
10 months ago in Admin Experience 0 Backlog

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"

Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch
11 months ago in Admin Experience 0 Backlog

Allow company branding to replace loading screens and placeholders

Front has jokes and graphics on loading pages and empty panes. It would be really nice to be able to disable or rebrand the messages and images for the company.
about 1 year ago in Admin Experience 0 Backlog