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Admin Experience

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Audit which teammates aren't using their inbox access

Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...
over 1 year ago in Resource access settings 0 Backlog

All individual inboxes appear in analytics

Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
over 2 years ago in Admins can lock teammate-level settings 0 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
over 2 years ago in Conversation/inbox permissions 2 Backlog

Show time off end date next to a teammate's name

No description provided
about 1 month ago in Admin Experience / Teammate management 0 Backlog

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
4 months ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

Move team inboxes to a different workspace

As teams grow on Front sometimes they need to expand from a single workspace into multiple workspaces. That process is extremely difficult and ad hoc.
11 months ago in Admin Experience / Workspaces 0 Backlog

Dynamic image in signatures

Allow admins to design shared signatures where the image is individualised to the teammate. The image may be personal like a headshot or signature, or could be dependent on the team they belong to. This could be achieved through a new "image type"...
over 1 year ago in Custom fields / Signatures 0 Backlog

Show "Last Modified" date for Templates

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.
over 1 year ago in Object/resource management 0 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
over 1 year ago in Admin Experience 2 Backlog

Define whether a shared channel can be used for outbound messages

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
over 1 year ago in Admin Experience 0 Backlog