Admin Experience

This is truly useful for very large companies.

Our "seen" tracker tell users when an email has been read by the recipient. It can be disabled for a given channel if it is regarded as too intrusive, however, this is not scalable if an admin wants to ensure it is disabled across all channels. We...

For instances where a teammate can't access a Front password recovery email from Outlook/Gmail directly, allow admins to reset the password on their behalf, and then share the password with the teammate. This allows them to gain access back to Fro...

Examples: Restrict access to certain teammate groups only Allow access to company-level analytics even if not company admin

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).

Provide an overview off all tags when doing housekeeping and auditing. This could be a global export and/or per-Workspace.

Some company admins want to keep shared inbox access controls to the minimum necessary. A teammate may have been granted access but rarely views conversations in the inbox, which means their access can be revoked. How can we help company admins to...

An admin can view which teammate Groups a given teammate belongs to, but it can only be edited from the teammate Groups. This means that I want to add a user to multiple teammate Groups I must navigate to each one.

Enable tag properties to be bulk updated, such as: Which inboxes the tag is restricted to "Display in conversation lists" setting Please leave a comment with the tag properties you would like to update in bulk.