Admin Experience

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Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.

7 months ago in Admin Experience / Live Chat 0 Backlog

1 VOTE

Data storage location: Australia

No description provided

7 months ago in Compliance & security 0 Backlog

2 VOTE

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.

8 months ago in Admin Experience 0 Backlog

1 VOTE

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.

8 months ago in Admin Experience 0 Backlog

2 VOTE

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...

8 months ago in Admin Experience / Workflows 0 Backlog

1 VOTE

Support custom fields on Teammate Groups

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.

8 months ago in Admin Experience 0 Backlog

5 VOTE

Show time off end date next to a teammate's name

No description provided

8 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

6 VOTE

End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...

8 months ago in Admin Experience / Workforce management 0 Backlog

1 VOTE

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...

9 months ago in Admin Experience 0 Backlog

1 VOTE

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...

9 months ago in Admin Experience 0 Backlog

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