Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
Prevent users from sending messages with shared channels
Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...
Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
Ability to add and remove inbox delegations for other teammates
Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
Only show teammates with access to the Workspace as assignment, mention and participant options
Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.
Allow Workspace admins to create and manage teammate Groups
Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...