Admin Experience

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Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html

4 months ago in Admin Experience / Core API 0 Backlog

1 VOTE

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.

4 months ago in Admin Experience / Live Chat 0 Backlog

1 VOTE

Data storage location: Australia

No description provided

4 months ago in Compliance & security 0 Backlog

2 VOTE

Support multiple windows in Desktop app

To make admin work easier and allow to quickly jump from rules to a specific conversations for instance.

5 months ago in Admin Experience 0 Backlog

1 VOTE

Bulk block teammates

Implementing a feature to block multiple departed teammates simultaneously would streamline our license/teammate management processes.

5 months ago in Admin Experience 0 Backlog

2 VOTE

Teammate statuses selection

Hi, As per suggestion from the Front's User Support Team, I post this idea. It might be a good idea, as we have a situation where it definitely would be useful, to be able to activate/deactivate certain statuses. In our case, we would like to be a...

5 months ago in Admin Experience / Workflows 0 Backlog

5 VOTE

Show time off end date next to a teammate's name

No description provided

5 months ago in Admin Experience / Teammate management / Workforce management 0 Backlog

6 VOTE

End shifts in the busy status

Set up shifts so that teammates are set as "Busy" X min before the end of their shifts, in order to allow for a smoother end of work transition. This way, teammates can finish their work without getting assigned brand new conversations that will r...

5 months ago in Admin Experience / Workforce management 0 Backlog

1 VOTE

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...

6 months ago in Admin Experience 0 Backlog

1 VOTE

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...

6 months ago in Admin Experience 0 Backlog

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