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Tag-triggered transitions for conversation stages

No description provided
almost 2 years ago in  Will not do

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.
almost 2 years ago in New integration requests Will not do

Integration Request

Prospect wants WooCommerce Integration. 3 seats on Growth.
almost 2 years ago in New integration requests Will not do

Track 'seen' receipts

We often send out a test of a new email strategy / approach and it would be great to be able to measure 'opens' and 'clicks' like you can with a marketing campaign - to measure the success of various customer success or sales initiatives. I think ...
almost 2 years ago in Insights Will not do

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
about 2 years ago in Core API Will not do

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
about 2 years ago in Composer Will not do

Track time between tags.

We manage our conversations with our prospects and clients through the tagging system and I would like to be able to see the times our different representatives spend between tags.
about 2 years ago in Insights / Tags Will not do

Sync contacts back to Salesforce or Hubspot

To make sure all contacts get created in the synced CRM automatically rather than having to remember to do it manually. One way to do this would be through some sort of rule action
over 2 years ago in Existing integrations Will not do

AI summarize in Analytics

No description provided
over 2 years ago in AI / AI settings / Insights Will not do

Updating metadata in context links

Currently, the metadata for a context link is only updated when it is created ("encountered in a message or comment"). This means that dynamic data like order status, shipping ETAs, shipping status etc is likely to be out-dated and wrong. Having t...
over 2 years ago in Developer Platform Will not do