Admin Experience

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Default preferences for company or team

I’d like the ability to set the default preferences for my company. This is similar to https://front.ideas.aha.io/ideas/PRD-I-4901 but I’d like to set a default value that the user can choose to customise if they wish. My specific use case is that...

2 months ago in Admins can control more teammate settings / Keyboard shortcuts 0 Backlog

1 VOTE

Auto Provisioning of Office 365 Channels

I am not sure the technical feasibility of doing something like this, but I would like to be able to auto-provision new users' Office 365 channels. Currently we have an SCIM bridge to Entra which adds the team member, but the user then has to manu...

3 months ago in Admin Experience 0 Backlog

1 VOTE

Google Worskspace Teammate Template Support

Ability for Google Workspace IdP to use Front's teammate templates in managing provisioning of users

3 months ago in Admin Experience 0 Backlog

1 VOTE

Streamline management of teammate custom fields in table

Show and edit custom fields directly in teammates table without having to navigate into each user.

3 months ago in Custom fields 0 Backlog

1 VOTE

Date-only Custom Field format (not time)

Currently a date value that is imported assumes a time value (midnight?) and then converts that from my local time to UTC, so what is displayed in the field instead of say Jan 1/25 is Dec. 31/24 4PM. The ask is to add a date-only format option to ...

3 months ago in Admin Experience 0 Backlog

1 VOTE

Have an additional field to upload files in accounts

For every account, we would like to be able to upload a file (excel or one note) containing our customer profile details.

3 months ago in Custom fields / Developer Platform 0 Backlog

1 VOTE

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

5 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

1 VOTE

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...

7 months ago in Accounts Manager / Admin Experience 0 Backlog

1 VOTE

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.

7 months ago in Admin Experience / Live Chat 0 Backlog

1 VOTE

Data storage location: Australia

No description provided

8 months ago in Compliance & security 0 Backlog

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