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Require tag: add new tags to the list automatically

Idea: "select a tag among children tag of tag X" This would be very helpful if you have a "Incident type" list of tag and you add new types as they happen.
over 2 years ago in Other (workflows) 0 Backlog

Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
almost 3 years ago in Other (workflows) 2 Backlog

Granular assignment limits

Giving Admins the ability to set complex limits such as “assign up to 1 chat and up to 5 emails to this teammates"
almost 4 years ago in Load balancing 0 Backlog

Finer granularity (seconds) on Time Since Trigger rule condition

My team has a use case where we need to wait a few seconds after an event in Front before a Rule triggers. It would be helpful if the Time Since Trigger condition could support a finer granularity (seconds) Seems related to https://front.ideas.aha...
2 days ago in Rule conditions 0

Multi-select dropdown field type for teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
3 months ago in Macros 0 Backlog

Bulk edit teammates' availability

Something team leads can use to easily toggle "available / Out of office"
11 months ago in Admins can control more teammate settings / Teammate management / Workforce management 0 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
about 1 year ago in CSAT / Workflows 0 Backlog

Making the teammates visible in the view' settings

When you create a view, you can add it to teammates' sidebars right away. But once you add people from the view settings and then save, when you come back to the view, you don't see which teammate was added so you don't know who has access and who...
over 1 year ago in Views 0 Backlog

Option to create "personal" views, only regarding conversations in "Inbox"

Hi,I would welcome a feature in which I could create views that only show conversations in my "Inbox" (messages "Assigned to me", "Shared with me", "Discussions" and personal mail). Thanks
over 1 year ago in Views 0 Backlog

Clearly list which tags have been added in a rule.

When creating a rule for a workspace that has many tags, the tags you've added to the rule are not easily identified. Please see an example screenshot from a customer who is having difficulties identifying the tags which have been added to their r...
over 1 year ago in Workflows 0 Backlog